Feedback, Complaints, and Appeals
We value your input. As part of our commitment to continuous improvement and transparency in the ASA-100 audit program, we welcome all feedback — including complaints and appeals.
If you have comments, concerns, or wish to appeal a decision, please contact us using the information below. ASA shall acknowledge receipt of any feedback, and we strive to respond promptly and fairly.
Together, we can strengthen not only the ASA-100 audit program, but also the integrity of the entire parts distribution community.
Appealing an ASA-100 Audit Finding?
ASA-100 clients may submit an appeal using the designated Appeals Form. ASA personnel will confirm receipt of your submission. If you do not receive confirmation within 24 hours, please contact ASA by email.
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Filing a Complaint Against an ASA-100 Client?
If the issue falls within the scope of ASA-100 requirements, ASA will investigate. Complaints that fall outside of ASA-100’s scope will not be reviewed. If you're unsure, feel free to submit the complaint — we will assess applicability and confirm receipt. Please use the email button provided to submit your complaint.
Have a Suggestion to Improve the ASA-100 Program?
We welcome your ideas. Use the email icon to send your suggestion — ASA will acknowledge receipt, and every submission is reviewed by ASA personnel and the ASA Quality Committee leadership. You will receive a follow-up email after review.
Concerned About Illegal Activity or Flight Safety?
Please report such issues directly to the appropriate government agency. ASA can assist in identifying the right agency, but notifying ASA does not fulfill any legal reporting obligations. And if it is time sensitive, do not wait on ASA to reply.XXX